Your go-to customer insights company

We deliver custom reports, real-time dashboards, and expert analysis to help you track trends, measure competitors, and understand your customers.

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Global brands’ secret sauce

Why choose Insights24 for customer insights?

Multi-platform data

We gather data from platforms like Facebook, Instagram, TikTok, Reddit, and tools like Semrush and Audiense. This ensures a complete view of your customers and competitors.

Human-driven analysis

Unlike AI-only tools, our reports and insights are curated by a team of experienced analysts who understand your business challenges.

Actionable recommendations

Every report comes with clear, tailored recommendations that help you take immediate action based on the data.

Customized reports

Whether you’re launching a marketing campaign, evaluating PR activities or entering a new market, our reports and dashboards are built to address your specific needs.

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What’s in your customer insights report

Competitor and audience analysis

Get a clear view of how your audience engages with your brand compared to competitors. Our reports include customer segmentation, competitor benchmarking, and actionable insights to help you stand out.

Comprehensive multi-platform insights

Our reports cover data from a wide range of sources, including social media, community hubs, and MarTech tools. We don’t just deliver data, we curate insights on customer behavior, sentiment, and engagement across platforms.

Actionable recommendations with visual summaries

Every report comes with expert-driven recommendations tailored to your business goals, along with visual data summaries to ensure the insights are easy to understand and act on immediately.

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Collecting insights
from where your
customers talk

We draw the data from diverse online sources to give you the full picture of your market and audience.

22 billion
mentions collected to date (and counting)
Social Media Platforms
Facebook, Instagram, TikTok, X, YouTube
Media & Community Hubs
Websites, Forums, Reddit, Podcasts
MarTech Tools
Brand24, Semrush, Audiense, SoPrism
News Outlets
Major news sources and publications
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See what you can achieve
with real insights

Get curated insights from multiple data sources

We combine data from social platforms, MarTech tools, and community hubs, but we don’t stop there. Our analysts interpret the data to deliver actionable insights tailored to your goals.

Understand your market and competitors

Go beyond mentions. We use tools like Semrush and Audiense to compare your brand’s performance against competitors, providing insights on what’s working for them and how you can do better.

Identify customer sentiment and key trends

Our analysts track sentiment across news outlets, blogs, and social media, identifying not just what’s being said, but what’s driving customer opinions and emerging trends in your market.

Improve campaign effectiveness

Our reports don’t just deliver data—they include clear, actionable recommendations on how to refine your messaging, channels, and targeting for better ROI.

Spot opportunities in underserved segments

Using data from various MarTech tools, we help you identify overlooked or underserved audience segments, enabling you to focus on high-potential areas.

Build a strategy backed by human expertise

Every insight is hand-picked and analyzed by real people – not just algorithms – ensuring that your strategy is based on intelligence, not noise.

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Top brands rely on our insights

"Insights24 met the expectations of PR and Communications Department H&M Sales Market Poland (monitoring 10 countries) – as a digital media monitoring and insights agency. We appreciate the team as a reliable partner offering accurate analytics, complex data and exceptional service. Their expertise and offered solutions supported us in shaping a number of business decisions."
H&M PR and Communications Department
"Our achievements were supported in an innovative way – they were not just based on drawing conclusions from numbers, but also on workshop analysis and the clash of multiple points of view. Thanks to our cooperation, we were able to create an action plan from which we could implement immediate activities, but also the long term campaigns."
Anna Kruk
Digital & Customer Marketing Team Leader at Vorwerk
"Collaborating with Insights24 has empowered us to analyze our brand and its environment thoroughly. This partnership has enhanced our understanding of consumer behavior, enabling us to react swiftly and draw meaningful conclusions. Insights24's analytics has proven invaluable for refining our strategies and actions."
Łukasz Grzankowski
Marketing & E-commerce Director, Stiga
"Insights24 offers not only professional collaboration but also hours of joint effort dedicated to creatively solving research problems, which translate into real business results. We highly recommend working with Wojtek's team!"
Joanna Frota Kurkowska
Insights & Trade Strategist, G2A
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customer insights?

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recommendations to guide your next move.